INAI — Support
Need help with INAI? Email hello@inai-connect.com and we will reply as soon as we can, usually within two working days.
Contact us
Email hello@inai-connect.com from the address on your INAI account so we can find it quickly. Tell us what you were doing, what went wrong, and your phone model if it is a technical problem.
Your account
Signing in: use the same method you signed up with — Email, Sign in with Google, or Sign in with Apple. If the app says your email uses Google, tap Sign in with Google.
Forgotten password: on the email login screen, tap “Can’t remember your password?” and we will email you a 4-digit code to set a new one.
Profile, photos, and notifications: open Settings in the app to edit photos, language, security, and notification preferences.
Pastor verification: open Settings, then Get Verified. Your pastor receives a short form, and we update your profile once it is reviewed.
Subscriptions (INAI Plus)
INAI Plus is billed by Apple (App Store) or Google (Google Play), not by INAI. We never see your card details.
Cancel: iPhone — Settings, your name, Subscriptions, INAI. Android — Google Play, your profile, Payments & subscriptions, Subscriptions, INAI. Cancel at least 24 hours before the renewal date.
Restore: if you reinstall INAI or change phone, open Settings in the app and tap Restore purchases while signed in to the same Apple ID or Google account.
Refunds are handled by Apple or Google under their policies. Apple: reportaproblem.apple.com. Google: Google Play order history.
Apple — manage subscriptions · Google Play — manage subscriptions
Safety and reporting
Report a member: open their profile or your chat with them, tap the menu, and choose Report. Reports are reviewed by the INAI team and the member is not told who reported them.
Block a member: from the same menu, choose Block. They disappear from Discover, Matches, and Chat, and cannot message you.
You can also email hello@inai-connect.com with the member’s name and what happened. If anyone is in immediate danger, contact your local emergency services first (999 in the UK).
INAI is for adults 18 and over. We have zero tolerance for child sexual abuse and exploitation. Report it in the app or email hello@inai-connect.com; we remove it and report confirmed material to the relevant authorities.
Delete your account
In the app: open Settings, tap Delete my account, and confirm. This permanently removes your profile, photos, matches, chat history, and pastor reference.
If you cannot sign in, email hello@inai-connect.com from the address on your account with the subject “Delete my account” and we will delete it for you.
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your store settings as described above so you are not charged again.
If you only want a break, choose Deactivate my account in Settings instead. Your profile is hidden until you sign in again.
Policies
Read how we handle your data and the terms for using INAI.